Premium Fragrance Diffuser

Shipping
Policy

HOW MUCH DOES SHIPPING COST?

The
shipping fee varies depending on the shipping destination and the number of
items you purchase. You can check the estimated shipping fee by adding items to
your cart, proceeding to checkout, entering your email address and shipping
address. The exact shipping fee will be automatically updated and displayed on
the checkout page.

WHERE
DO WE DELIVER?

We
provide Worldwide shipping.

HOW
LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

The
actual shipping time and delivery date may vary depending on the local postal
service in your area. You can refer to the standard shipping time below:

On
average, orders usually ship after 1-7 business days from the
date the production started.

US
orders may arrive approximately 3-10 business days after
being shipped.

International
orders may arrive in your country 1-3 weeks after being
shipped.

Please
note: Due to the COVID-19 pandemic impact and extremely high order demand,
carrier services might need additional 7-15 business days to
ship packages anywhere.

CAN THE
ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do
not accept shipment to multiple addresses for a single order. If you would like
items delivered to multiple addresses, please place those orders separately.

DO YOU
OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

We
support shipments to PO Boxes, but we cannot ship to Military APO/FPO
addresses.

WILL I
BE CHARGED VAT TAXES?

Items
shipping internationally from the US are shipped DDU (Delivered Duty Unpaid)
and we do not charge VAT (Value Added Taxes). All taxes, duties, and customs
fees are the responsibility of the recipient of the package.

Depending on the country,
the postal package may incur local customs or VAT charges. Please contact your
local customs office for more information regarding your country's customs
policies.

Refunds
& Returns

We have a 30-day return policy, which means you
have 30 days after receiving your item to request a return.

To be
eligible for a return, your item must be in the same condition that you
received it, unworn or unused, with tags, and in its original packaging. You’ll
also need the receipt or proof of purchase.

To
start a return, you can contact us at info@tessura.com. If your return is
accepted, we’ll send you a return shipping label, as well as instructions on
how and where to send your package. Items sent back to us without first
requesting a return will not be accepted.

You can
always contact us for any return question at info@tessura.com.

Damages
and issues

Please
inspect your order upon reception and contact us immediately if the item is
defective, damaged or if you receive the wrong item, so that we can evaluate
the issue and make it right.

Exceptions
/ non-returnable items

Certain
types of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or personalized
items), and personal care goods (such as beauty products). We also do not
accept returns for hazardous materials, flammable liquids, or gases. Please get
in touch if you have questions or concerns about your specific item.

Unfortunately,
we cannot accept returns on sale items or gift cards.

Exchanges

The
fastest way to ensure you get what you want is to return the item you have, and
once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once
we’ve received and inspected your return, and let you know if the refund was
approved or not. If approved, you’ll be automatically refunded on your original
payment method. Please remember it can take some time for your bank or credit
card company to process and post the refund too.